Samir Mammadli
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Pilot candidateCustomer experience

Customer Feedback & Review Invitation Platform

A consent-aware feedback and neutral review-invitation workflow for HVAC and local-service businesses.

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Customer review invitation page presenting a Google review link and a private feedback form as equal-weight options
Customers choose Google review or private feedback — neither is favored
Inbox view of a customer feedback signal with a generated reply draft awaiting human edit and approval
A generated reply always waits for a human to edit and approve it

The problem

Service businesses hear from customers in scattered places and rarely turn that feedback into fixes — and many review-request tools quietly filter who gets asked, a practice review platforms prohibit.

What it does

  • Collects customer feedback natively and normalizes it into tenant-owned records while retaining the original encrypted text
  • Requests reviews neutrally — no gating on who gets asked, no inferring whether a review was posted, no Google monitoring
  • Deterministic local analysis (no external AI by default) surfaces recurring strengths and friction with evidence links back to source signals
  • Action Center tracks each suggested improvement from hypothesis through owner, review date, and measured outcome
  • Unified inbox with tenant-scoped assignment, resolution, encrypted internal notes, and human-approved editable reply drafts
  • Optional unlinked (anonymous) feedback path that stores no customer or service-event relationship